At fancwin, your personal data belongs to you. This Privacy Policy explains exactly what information we collect when you use the fancwin platform, why we collect it, how we store it and what rights you have over it. We keep things plain and honest — no legal jargon designed to confuse.
Six principles that guide every data decision we make at fancwin — from the moment you register to the day you request account closure.
FancWin collects only the personal data that is strictly necessary to operate your account, process payments and comply with legal obligations. We do not collect data for the sake of it — if we do not need it, we do not ask for it.
All data transmitted between your device and the fancwin platform is protected by TLS encryption. Stored data — including payment details and identity documents — is encrypted at rest using industry-standard protocols.
FancWin does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the fancwin ecosystem and is shared externally only where required by law or to process your transactions.
Access to player data within fancwin is restricted on a strict need-to-know basis. Only team members who require access to perform their specific role — such as support agents handling your query — can view your account information.
FancWin conducts regular internal and third-party security audits of our data storage and processing systems. Any vulnerabilities identified are addressed immediately. We do not wait for a breach to happen before reviewing our security posture.
You have the right to access, correct, export or delete the personal data fancwin holds about you at any time. Submit a request via live chat or email and our team will respond within 72 hours — no bureaucratic delays, no unnecessary friction.
This Privacy Policy describes how fancwin ("we", "us", "the Platform") collects, uses, stores and protects the personal data of players and visitors who use the fancwin website and mobile application. We are committed to handling your data responsibly and transparently.
By registering an account at fancwin or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the fancwin platform.
Plain language commitment: FancWin is committed to writing privacy information in plain, clear English. If any part of this policy is unclear, contact our support team and we will explain it to you directly.
FancWin is an online casino and real money gaming platform operated under a valid gaming licence. The platform is accessible via the fancwin website and mobile application and is primarily designed to serve players in Bangladesh.
For the purposes of this Privacy Policy, fancwin is the data controller — meaning we are responsible for deciding how and why your personal data is processed. If you have any questions about how fancwin handles your data, contact us at [email protected].
FancWin collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, selfie photo | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form |
| Financial Data | bKash / Nagad / Rocket wallet number, transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Games played, bet amounts, session duration, login times | Automatically during gameplay |
| Communications Data | Live chat transcripts, support emails | When you contact fancwin support |
FancWin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data beyond what is strictly required for identity verification purposes.
FancWin uses your personal data for the following purposes:
No profiling for third-party advertising: FancWin does not use your personal data to build advertising profiles for sale to third-party marketers. Any personalisation on the fancwin platform is done solely to improve your experience with us.
FancWin processes your personal data on one or more of the following legal bases:
FancWin does not sell your personal data. We share your data only in the following limited circumstances:
All third parties with whom fancwin shares personal data are required to handle that data securely and in accordance with applicable data protection laws. FancWin does not permit third parties to use your data for their own marketing purposes.
FancWin retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our regulatory obligations. The specific retention periods we apply are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and KYC regulatory requirements |
| Transaction records | 5 years after transaction date | Financial record-keeping obligations |
| Support communications | 2 years after last interaction | Dispute resolution and quality assurance |
| Technical and usage data | 13 months from collection | Platform analytics and security monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent for compliance purposes |
Once the applicable retention period has expired, fancwin will securely delete or anonymise your personal data so that it can no longer be linked back to you.
FancWin uses cookies and similar tracking technologies on our website and mobile application. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use fancwin.
FancWin does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You can manage your cookie preferences through your browser settings at any time.
As a fancwin player, you have the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].
You can request a copy of all personal data fancwin holds about you. We will provide this within 30 days of receiving your request, free of charge.
If any personal data fancwin holds about you is inaccurate or incomplete, you have the right to request that we correct it. Contact support with the details you want updated.
You can request that fancwin delete your personal data. Note that we may be required to retain certain data for legal and regulatory reasons even after account closure.
You can ask fancwin to pause processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose.
Where fancwin processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting any prior processing.
FancWin is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the fancwin platform in any way.
If fancwin becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete all related personal data and, where appropriate, report the matter to the relevant authorities.
If you are a parent or guardian and believe that a minor has registered at fancwin, please contact our support team immediately at [email protected] so that we can take prompt action.
FancWin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration:
Data Breach Response: In the unlikely event of a data breach that poses a risk to your rights and freedoms, fancwin will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
FancWin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, fancwin will notify registered players via the mobile number or email address associated with their account. We encourage you to review this page periodically to stay informed about how fancwin protects your privacy.
Your continued use of the fancwin platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
If you have any questions, concerns or requests relating to this Privacy Policy or the way fancwin handles your personal data, please get in touch with our team:
For information about your rights as a player, please also review our Terms and Conditions. For tools to manage your gaming activity, visit our Responsible Gaming page.
Data requests: When submitting a data access, correction or deletion request, please include your registered mobile number and account username so we can locate your records quickly and respond within the required timeframe.